SOCIAL MEDIA OVERVIEW All SAT-7 channels have an active social media presence. Our audience can connect to us through Facebook, YouTube, Telegram, Viber, WhatsApp, Twitter and Instagram, where we answer questions and requests, but also listen to the unique stories our viewers share. SAT-7 has more than 50 Facebook pages, culminating a total of 7.4 million likes, 620,000 comments and 770,000 shares in 2017. Facebook video views have tripled from 2016 to 2017, reaching 37 million views. SAT-7’s eight different YouTube channels had a steady increase in the overall engagements of 2017. Despite the 2.5 million hours watched in 2017. It is worth noting that this is still only 0.15% of the hours viewers spend watching our channels on satellite. INTERNAL TESTIMONY SYSTEM In 2017 a system was developed to archive into a database all of SAT-7’s viewers’ testimonies collected from the Audience Relations team. Testimonies are then translated and security-checked, sensitive information is removed, and all names are changed, to protect our viewers. OFFERING COUNSELLING Viewers requesting counselling are carefully handled by SAT-7’s Audience Relations department through our thirteen Telephone Counselling Centres(TCC) spread across Europe, the Middle East and North Africa. Ten centres are assigned to handle Arabic-speaking viewers’ calls, two are for Persian-speakers, and one centre handles Turkish- speakers. Through these counselling centres, viewers can access counselling and support. In 2017 the TCC’s dedicated to Arabic speakers received 1,200 calls and 120 SMS. MOBILE APPS SAT-7 has four free apps in 2017 for both Android and iOS mobiles, for SAT-7 ARABIC, SAT-7 KIDS, SAT-7 PARS and SAT-7 TÜRK. Each one has access to live streaming, synchronised schedule information (program guide), and on-demand videos directly from the corresponding YouTube channel. In 2017 the SAT-7 apps were downloaded 24,000 times, double the number of downloads in 2016. Most downloads are from outside the MENA. In 2017 SAT-7’s 50 Facebook pages reached a total of 37M video views Total app downloads: 24,000 in 2017 I have been a regular viewer for 15 years. Thank you for sharing God’s love, with those whose circumstances don’t allow them to have any internet, and TV is their only available source. Please keep me in your prayers. Adham from Oman We live in a country where there is no Arabic school, so we follow almost all of the programs on your channel, especially My School. You have our gratitude! SAT-7 KIDS viewer from the Russian Federation “ “